Also have to add LTE gets dropped on AT&T and T-Mobile version connecting to HSPA+ while on a call. Sprint Essentials and Sprint Value Essentials: Includes unlimited domestic calling, texting, and data, & 3G-speed MHS, VPN & P2P. Contact Sprint. Please click here to search the Active Community. text, data, fax & other landline svc. Our Community is BACK!! Do you know of any other users who experience the same problem? Powered off phone and turned back on doesn’t work. It would be more possible with LTE- capacity devices and the later models of the Apple iPhones. So I have been with tmobile for 7 years and recently switched to sprint due to billing issues. 2. Sprint 4G LTE is the newer and faster of the two platforms. If you are having better luck please share. NOt sure why but guess it's something with how the system looks at the device when you call in, or could be related to the "0 rated" numbers (when you call your carrier it cannot count toward you minutes, nor be charged) This is different from Wi-Fi Calling which requires the said device to be connected to a Wi-Fi network to make internet browsing possible. I just got my note 4 on Sunday and realized that unlike my note 3, I cant use any internet while I'm talking on the phone. The data roaming suspension only limits access to data while roaming; there is no impact to voice or text while roaming and all service while on the Sprint network will remain available. While there is no guarantee, you might be able to bring over your Sprint phone to the GSM based networks such as T-Mobile and AT&T. I cannot receive incoming text messages Open Settings and tap on Wi-Fi. Without wifi you cannot talk and use data at the same time, again per support reps. Why would it be any different from wifi to tower signal? Sprint Drive 2GB/Mo Plan: Sprint 4G LTE data only. After reviewing your coverage I see that everything is working properly. I have an s8 and dis a quick search before coming here to confirm and it seems that this is just how it is. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sprint Rankings. Sprint's parent company also operates Boost Mobile, Virgin Mobile and Assurance Wireless. Sprint is a cellular phone and mobile broadband provider that serves customers all over the United States. Calling PLUS is only supported on the Sprint LTE network and will not work over roaming partner networks. Tried to reply to you on a call and got nothing. Restart the device and test it out. This is a PUBLIC ARCHIVE board, all artciles are read only. Hours of Operations are 7AM - 8PM CST. The issue is a result of having a single antenna in the device for spark. Hasn't worked for me or several others with the note 4. Domestic only. Note: This will update both the data profile and the PRL. If you have an unlocked GSM-capable mobile phone, you can rent a SIM card from Cubacel (ETECSA’s mobile phone arm) that will allow you to use your mobile phone in Cuba. It is available now in select markets with a planned full roll out to millions of Sprint customers. (e.g., home alarm). Excludes roaming. I called sprint and they basically said that you can be on WiFi and call / surf no problem, which is true. Sprint has begun its soft launch of VoLTE, and starting today, customers in 15 US cities with compatible devices can toggle on the feature. Tip: If you need help following any steps, visit our Device tutorials page, select your device, and use the search bar to find what you're looking for. I have a Samsung Galaxy Note10+. On the keypad, dial ##873283# and tap the Call button. If you're only having trouble when on Wi-Fi, see Wi-Fi troubleshooting. Plans. Plans. Depending on the device, VoLTE will be in one of the following locations: Settings > Connections or Network & Internet > Voice Networks. Clear. Thanks for letting me know Coacoa84, keep me updated. Many users are saying they can't make or … 2. Does your device has the latest software update? To get a cell phone with no internet access, choose one that requires a separate data package to connect. After 60 minutes of idle time, hotspot may automatically turn off. Does it happen in one or several locations? Sprint Phone Connect: No plan discounts apply. If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can't connect to a cellular network or cellular data, follow these steps: Check your coverage area Make sure that you're in an area with cellular network coverage. 3 Opt-out of data on your service contact. This phone only has 1 antenna designed for spark. No roaming. If the price for a service like Reliable Internet Solutions goes beyond your budget, you may want to check out the service Visible.. T-Mobile Business Prepaid TV Banking. Called my wife's phone and typed the previous comment.. Aside from buying a cell phone booster to solve the problem, we have compiled a list of 14 possible causes if your phone is not getting signal - and how to fix them! Support: (866) 275-1411. Please click here to search the Active Community. For now this is expected behavior. Calls initiated while on LTE will not hand off to CDMA towers. Sprint 4G LTE and Sprint 3G networks are the two technologies that power Sprint data connections. Before buying, talk to a cell phone salesperson to double-check that a particular phone does not have internet access. The technical reasons for not including a second i don't know, but is still has the same limitation. No Internet (2G/3G/4G/LTE) or slow internet They saying I can go to a … That's crazy. But, I guess this did not register. I believe sprint can't do voice and data over the same antenna in the device. Sales: (855) 881-8203. Wi-Fi is turned off and you're using T-Mobile data. It seems I can't browse the internet while on mobile data if I am in a call? Turned data off and back on and still no internet connection. Despite the actions that Sprint takes to protect its network and customers, Sprint cannot guarantee that you may not encounter unwanted or harmful or malicious internet traffic while using Sprint’s Broadband Internet Access Services. There is no fix. For more information about mobile broadband data roaming usage notifications and controls, click either domestic or … On the phone now while typing this. Article Summary. Set the VoLTE toggle to On. You do need to reactivate advanced calling on your device in order to be able to do this. Mine works fine not sure what your talking about. Website: https://www.sprint.com. Wifi uses a separate antenna altogether and also doesn't have the same limitations. Does this occur inside or outside buildings? Please follow these steps to update the PRL of your device: Note: This will update both the data profile and the PRL. They said, you are a Sprint primary customer (account holder) thus we can not open you a T-Mobile internet account without using someone else's SSN. Sprint uses CDMA and LTE technology. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We encourage you to engage in your own security practices including using antivirus/antimalware products. No service message? But I am often away from WiFi and need to use internet while on call. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. On a Sprint or Verizon phone without the extra antenna there is a limitation due to CDMA being only able to do one or the other. I did calling and surfing with no problem before this update. Sprint iPhone 8 and iPhone X Owners Report Voice Over LTE Working for them ... our reader was able to browse the internet over LTE while still being on a call. Watch Unlimited Plan: Includes unlimited data and texting on capable devices, while on the Sprint network. Now I can't use the Internet while I'm on a call! Since when are you experiencing this issue? Then, tap the switch next to Wi-Fi at the top of the menu. Our Unlimited; Other plans; Add-on services; On the keypad, dial ##873283# and tap the Call button. Sprint’s Unlimited Premium offers the largest 4G LTE hotspot data allotment of any major carrier cell phone plan at 100GB. No internet connection while on phone I just got my note 4 on Sunday and realized that unlike my note 3, I cant use any internet while I'm talking on the phone. Let me withdraw my previous statement i am on wifi,and when on normal signal it will not let me. I have the same phone and same service as they do but yet while I am talking on the phone I can send and receive SMS messages and iMessages and I can also Play games requiring data, get on social media, and surf the Internet all while talking on the phone with no interruption. There is still the cavat that you cannot text while calling a "special rated number." My zipcode is 30906 no one else in my household is experiencing this issue. Call to Order 1-866-275-1411 Find a Store English Español. Visible: The Low Cost Van Life Internet Option. 911 svc. In 2013, Sprint acquired a competitor called Clearwire in order to gain control of the company's wireless spectrum in order to launch Sprint's LTE/4G business. Yes I have a T-Mobile, and a AT&T line as well as a Verizon one. charge. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I went to check for an email I needed to talk to her about. This company claims for just $40/month, you get unlimited high-speed data, which you can then send to your other devices. Get free smartphones for the whole family with this cell phone offer from Sprint. Third-party content/downloads are add’l. when i switched from Verizon to Sprint a while ago i realized that I could not use data while on a voice call. While some may be obvious, there are others that might surprise you! Settings > Connections or Network & Internet > Mobile Networks. Are you on wifi? I believe sprint can't do voice and data over the same antenna in the device. I reset network settings it doesn’t work. That means no Web browsing, e-mail checking, Facebook or Twitter postings, or Map or GPS navigation assistance while you're on a call, unless you can access a Wi-Fi hot spot. I'd like to review your coverage area, provide me your nearest cross streets and ZIP code. Guess i should have specified, only moble/4g data is effected. AKA Sprint. Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. When leaving an LTE area, such a call may drop. Sprint is available in 44 states. as such it's unaffected. Kinda irritated because I actually need to be able to check things online while talking on my phone. It may be that the phone was intended for VoLTE, but that hasn't launched yet. Did nothing any different than i did with my N2. ​Zweihandler- I'll look into it, can I please get your zip code & cross streets to check the signal where you're at? Sprint subscribers can user data while they’re making calls on LTE and Wi-Fi to look up maps and cloud drive files in their busy, bus lives… finally. Older phones before spark had 2 antennas inside, 1 cdma, another for LTE. From the home screen, tap Phone. This gives your iPhone a second chance to connect to your Wi-Fi network. The answer i gave is the same one support provided. Starting with iOS 11, iPhone 6 and newer devices are now enabled with Voice Call Continuity (VCC). The Sprint 3G network offers a speedy internet connection and uses less power than 4G. Verizon, T-Mobile, and Sprint users across the US are being impacted by a network connectivity issue. Hello Coacoa84, let's take a look into this. I have the iPhone 7 Plus and I keep having no internet connection. Re: No internet connection while on phone surprised it wasnt mentioned already but youre going to need to change your screen name..site safety as well a a site rule..no personal info is to be posted in threads unless in a private message..this also includes screen names since everyone and their mom can see this..including Google searches lol.. Dialed ##25327# and that doesn’t work. Does the problem also relate to calls and text? Excl. If your cell phone has no service, there are many different factors that can cause this. Is there a way to fix this? may not be same as landline 911. Make sure there is a check next to this category. unless I am on 3g. Visible is one of the most talked-about phone plans amongst van lifers. At the beginning of the call, I told them I was a Sprint customer. Given that fact I don't see how we can be an issue with the carrier Take advantage of our free phone deals while they last ! Older phones before spark had 2 antennas inside, 1 cdma, another for LTE. However, having to go backwards on a service i had gotten used to using was a huge inconvenience. Sprint claims it's "to enhance the data flow on our network" or some such garbage. Int’l svcs are not included. Sprint offers Internet service via the following technology: Mobile. Wifi stays active. While this should be more than enough to support working from home, it might not quite be able to also support streaming shows and movies or playing online games. Switching Over From Sprint To AT&T or T-Mobile. Third-party content/downloads are add’l charge. The first thing to do when your iPhone won’t connect to the internet is to quickly turn Wi-Fi off and back on. Voice went over the cdma, so if you had a 4g signal the second could stay dedicated to data. Sprint Value Essentials: Includes unlimited data and texting on capable devices, while call... Use internet while on Mobile data if i am on 3G this phone! Tried to reply to you on a call a Verizon one i do n't know, that... 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