With a spiral pattern like these have, once they twist and bite they will likely not have the same gripping power on the screw or the wall if you attempted to remove the anchor. I am moving and need to remove and patch. NWT 32 Hook Tie Belt Scarf ELFA Metal Mount Rack Holder. They were easy to use and worked great. velit... View full review. I really don't understand the negative reviews. I tried rounding out the edges, but ultimately I just needed a larger drill bit to get the piece in, drilling all the way through the plaster & lath. Turnbuckle: Turning increases the tension on the scale, providing a weight reading. labore et dolore magna aliqua. Spanish. Elfa Dry Wall Anchor L: 75mm, D: 14mm, H: 14mm Platinum. Maybe that's just the nature of the design. Estimated Delivery Time:- 3 - 8 Business Days . All rights reserved. elfa Easy Glider Narrow 15-3/8” x 11-5/8” x 1-1/4” h. $10.00. Visit our careers page and find the job perfect for you. Product Category. BLACK FRIDAY DEAL – OFFER EXTENDED! Share Tweet Pinterest Customer ratings and reviews. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut Article: Drywall anchor | zincplated 14x75x14 mm. or Best Offer. member? Perfect as bookshelf or sideboard, and can be combined with our different book supports. Color: zincplated. Here’s how we tested each drywall anchor: Tension scale: When tension is applied, this scale measures weight in pounds. If we ever needed to paint this room, we would probably have to redo the shelf completely because the achors won't withstand backing the screws out and screwing them back in again. Quantity. Not a quality product. I'd never seen an anchor like this before--very unique design. MODEL: 471890 M: 471890. elfa Elektrofachgroßhandel GmbH - Ihr innovativer Partner. $2.99 shipping. Comes in a 5-pack. I purchased this product even after reading a few of the negative reviews about how fragile the plastic anchors are and how giant the holes have to be. Calculate. Specification. I was able to hit studs for every other hole, then use these on every other hole except for one. Material. Lesen Sie sich unsere Verpflichtung zur Datenschutz-Grundverordnung (DSGVO) vollständig durch. Only 2 left. This product is not eligible for international shipping due to size, weight, or other restrictions. The walls are solid 1.5” thick metal studs with plaster between the studs and then a skim coat. Even with soft drywall and gentle tapping, they would not go in without breaking and twisting too soon. Holy cow! Monday through Saturday, or Buy It Now. That was when I spotted the brick about 2" behind the wall surface. If I can do it - ANYONE can! If it didn't, use these wall anchors, and feel just as secure and confidant about the job! • In Schweden ist Datainspektionen (die schwedische Datenschutzbehörde) zuständig für die Verwaltung von Beschwerden über die Nichteinhaltung der DSGVO. 6 PM. 9 AM – zincplated Add to purchase list. 5. Wonderful product and all the other pieces to the Elfa closet line. Join today and get 15% off your purchase plus get the following Specification. Recommended price 5,60. Also they would be larger upon removal which would likely damage your wall and need a larger hole to be entered into which lessens the amount of sheetrock it can spread out against. I bought them because they are marketed as drywall and plaster anchors. Top track is on the wall, solid and sturdy. Use the form below and we will contact you within Good lord it took really long, but it finally started to tighten. #470596. I was able to use some pieces I had from a former installation and buy a few more to install a new master closet. Buy Shelving Hang Bolts elfa Drywall Anchors: Drywall Screws - Amazon.com FREE DELIVERY possible on eligible purchases Already a POP! zincplated Add to purchase list. Share. The anchor is easy to use, and seems to be holding up the shelves well. These were hard to install. Drywall anchor. For installation on plaster walls. $9.49. Will not use again. Designed specifically to work with our Elfa Easy Hang Top Tracks, our Drywall & Plaster Anchors allow you to install your shelving just like a professional. 4 interest free payments of $ More info Available on orders $50 to $2000. assistance. Select variant. Zu Ihrer Information: Informationen, die wir auf unseren Websites zu Besuchern erfassen, können für Marketingzwecke eingesetzt werden. error_outlinePLEASE SELECT A STORE. Watch. PLEASE NOTE THAT DUE TO THE SIZE AND WEIGHT OF ELFA PRODUCTS, THE If you are using a screen reader, activate this link for accessibility features or call 888-266-8246 for • Die erfassten Daten werden 24 Monate lang gespeichert. Article: Drywall anchor | zincplated 14x75x14 mm. With a pair of needle-nosed pliers, grab onto any part of the anchor's collar. Broke all five trying to hammer in despite trying to enlargen hole. $11.29 (gst excl.) Elfa Platinum Angled Shelf 18" x 13-3/4" (442x348mm) Art #454480 (M3) $39.99. As the screw goes deeper it spreads or mushrooms "wings" etc that creates a larger surface of support across the sheetrock wall etc. If the wall is indeed two inches thick and made of metal studs filled with plaster it’s not going to be structurally sound enough to install on. An Elfa expert will get [call/email/text] you in the next 24 hours. $3.50 . If you’ve used drywall anchors to attach a shelf to a wall and the shelf has started to droop when loaded, there’s a problem that needs to be solved. Even more amazing, they are fully reusable, many times over. Based on wallbands screwed onto the wall, mount the brackets and combine with solid shelves. The system has been up and in use for weeks and no problems. These things could probably hold a tank to the wall. Article: Drywall anchor | zincplated 14x75x14 mm. Elfa Decor 1' Fascia Walnut 12" x 1-3/8 H . I practically had no issues installing these. Anchoring into a stud is always preferable since the stud is anchored to your house and unlikely to break, or snap or "let go". No spinning, strong hold. There was wiring there, and I used a large white threaded anchor there. Des Watch. These things are just very long when you insert them and the screw has to be very long to catch the tip. Overall great product but can be a pain if you are doing it by hand. I’m so happy with this product. English Once this shelf is up, it better be up forever. zincplated Add to purchase list. 5 Pack Elfa Schulte Drywall Anchors Shelf Hangers Organizer Mounting Hardware DL. Prices and availability are subject to change from the time and date you print this page – Remove the screw from the white anchor, ensuring the gray insert stays in place. Comes in a 5-pack. All Rights Reserved. Must Finish Sunday! Need help installing your Elfa system? Wondering the easiest way to remove these? Amazing! Good luck! Buy Online. For drywall, plaster and paneling from 3/8" to 1" For help with your elfa planning see the elfa planning guide or watch our elfa videos. I have used every kind of drywall anchor available and never found one so difficult to use/install. With a #2 Philips head it will be easy to install your storage solution. You can drive the screw with a small electric screw driver, a handheld screw driver or a drill. I filled the shelves with heavy reference books and, they held up perfectly. Easily placed under staircase or sloped ceiling, since the wallbands and shelves can be adjusted. Seems sturdy but takes a lot of turn to "set". Highly recommend following the directions, having correct drill bit size and a good power drill/driver. Because the screw that goes into the anchor is 2.5" long, I was forced to drill into the brick with a masonry bit. Designed specifically to work with our Elfa Easy Hang Top Tracks, our Drywall & Plaster Anchors allow you to install your shelving just like a professional. © 2020 The Container Store. Watch. These were pretty easy to install once we got the hole size large enough. – Enlarge the hole with a 3/8" drill bit. The bike rack did the exact same thing. $7.77 shipping. Droop. But after reading the reviews, I went back and continued to screw it in. 24 hours*. Using the smallest drill bit possible (without needing to hammer so hard you crush the anchor) resulted in holes that were too big. NB: Requires a 10mm diameter drill bit. Besides, the plastic end cap is not 100% necessary for strength, just aesthetics. Assembly Assembly instructions. It’s a combination of the anchors not being strong enough and too much weight on the shelf. $12.55 shipping. It is great at holding things up, especially if you can hit a stud along the way. Elfa DECOR ACCESSORY TRAY 16" x 20-3/4" x 1-3/4" For Gliding Drawer, White . I set the drill driver tension to "3" (low) on my Dewalt cordless driver to avoid over-tightening or stripping the anchor. First, the anchors just wouldn't fit into a 3/8" hole through the plaster & wooden lath. you WILL use these for other projects -whether Container Store related, or not! They work wonderfully in an Elfa system, of course, but we have also used them for a variety of other projects -- such as hanging curtain rods. For a free elfa design consultation use our Contact Us page to get in touch with one of our elfa experts in store and we'll help you to get the most out of your space. Lot of 2 5 Pack Elfa Easy Hanging Shelving Drywall Anchors (10 Anchors) - NWT.   |   Color: zincplated. Would rather have metal anchors. I have installed several brands of shelving/closet systems over the past several years. Container Store is my new favorite place to shop! Muffin group nisi ut aliquip ex ea commodo consequat. or Best Offer. Drywall anchor. Quantity. Duis aute irure dolor in reprehenderit in voluptate 7 new & refurbished from $6.00. We might suggest freestanding for this particular solution. I have plaster walls in a 14 story high rise building. €5.49. Watch. C $17.37. I recommend using Container store's installation service because they are experienced and have the right equipment to install the Elfa systems. • elfa freestanding ... Drywall & Plaster Anchor B STEP 1 Drywall & Plaster Anchor (Figure B) Used for mounting the Top Track into1/2" drywall (most common wall type) or 5/8" to 1" drywall/plaster. For installation on plaster walls. Reach-in Closet Designer, Elfa Drywall & Plaster Anchors Reviews - page 3, Elfa Drywall & Plaster Anchors Questions - page 2, Elfa Installation & Assembly Instructions, For drywall, plaster and paneling from 3/8" to 1", loc_, sid_10031759, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)], loc_, sid_10031759, prod, sort_[SortEntry(order=LOCALE, direction=DESCENDING), SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]. Calculate Shipping. Diese Daten werden über und von Google Analytics verarbeitet. Overall, these are worth the price just knowing that you have them when you go to do this project. As an aspiring DIYer, I have found these drywall/plaster anchors to be extremely helpful and easy to use in my elfa installations and other non-elfa projects. © 2020 elfa Elektrofachgroßhandel GmbH. But my favorite part was Contianer Store’s excellent customer service. Free shipping. You've successfully joined the club. I've moved 6 times in the past decade with elfa systems in every locale. I know I am 4 years late in answering this question but for those out there with the same question- if you are hanging anything on a wall you should always try to hit a stud(typically 12" on center-center of stud to center of stud- but can be 16" on center but will (almost) always be one or the other. $14.20 to $235.22. This handy guide should help. • Wir setzen die in unseren Design-Tools oder Kontaktformularen bereitgestellten Kontaktdaten unter Umständen ein, um besser mit unseren Kunden und Endnutzern kommunizieren und interagieren zu können. Elfa Drywall Anchor. Elfa Decor Fascia Walnut 1' x 1-1/4" 603138 closet trim wood piece. C $7.09 3d 7h +C $19.92 shipping. The resulting 10 holes in my garage look like the remnants of a western movie shootout. Ordered and picked up 2 days later - Perfect! Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris See Part 1, how to add wall anchors here: https://www.youtube.com/watch?v=LiJC92GLSME&t=22s For installation on plaster walls. Alfa Tools is a family-owned company providing quality precision cutting tools for metal, wood and concrete work. 3. Hi, if you need a different length screw for your anchor you need a different length anchor. Got it! View instructions CREATE A CLEAN LOOK WITH NEW DÉCOR Read more. Also -your choice of anchor type and size will depend on the size/weight of the item you're hanging AS WELL AS the thickness of your wallboard/sheetrock. I hate drywall but I hate it a little bit less thanks to these, at least I can get a quality anchoring in drywall now. Of course me being her handyman for anything she needs done around the house I was tasked with installing this. Elfa #470698 Easy Hang Shelving Wood and Concrete … Elfa’s classic wall mounted ”Sparring” Shelving system. SKU: 191858. Elfa Lot- 6 packs Side wall Brackets, 2 packs back clips/ tri loc anchor & caps. 10mm is needed I guess. These shelves aren't going anywhere. Pull and twist until that part of the collar snaps. Time will tell how well the anchors hold. So, you drill the hole in the wall using the small drill bit. Their knowledge and expertise is demonstrated from the design to packaging the products after checkout. There is something you should all know about drywall. California Transparency in Supply Chains Act. And the flexibility to change the design is pretty limitless; I actually changed the closet design once I got pieces home and was able to easily return the pieces I didn’t need. • Elfa International AB in Schweden ist der Datensammler, der Name unseres Datenschutzbeauftragten lautet Christian Näätsaari. To schedule your installation, please call 888-202-7622 or fill out the form below. NEW! Therefore, we do not have a published weight capacity of any one elfa product. Wenden Sie sich hierfür an unseren Datenschutzbeauftragten oder den Kundendienst. ELFA DRYWALL ANCHOR 5 PIECE quantity. 3 new & refurbished from $5.66. ITW Brands 25310 50 pack 75lb Drywall Anchor. Elfa Search. However, drywall anchors can have problems. I would use again, I really don't understand the negative reviews as I installed about 9 of these and had zero issues with any going in the wall, or cracking, breaking. Recommended price 10,00. Select variant. $9.99. Drywall Anchors dark blue pkg/5 256750 $5.99 Wood Screws pkg/10 256735 $3.99 Plaster Anchors red pkg/5 10026720 $5.99 Concrete Screws pkg/10 10030916 $3.99 Sheet Metal Screws pkg/10 10030917 $3.99 Top Track Covers 24" x 2" pkg/2 10035397 $2.99 10035398 hanging stanDarDs white platinum 36" 10014646 $10.99 10014647 $10.99 60" 10014648Hanging standards are available $15.99 10014649 … Elfa Part: 471890. Comes in a 5-pack. Search for: FILTER. These worked great because the installer used them with no problem. I installed some fixed elfa standards for shelves with some of these anchors. Free shipping. $12.99. Use of this site signifies your acceptance of The Container Store® Website Privacy Rights. When installed properly and used with the elfa system of hardware, hang standards, brackets & shelves, it will support a considerable amount of evenly distributed weight such as an entire library of books, a complete entertainment system, a pantry full of food, or a playroom full of toys & games. My mother bought these along with a wall shelving system. Turns out, they were definitely right. Elfa Installation & Assembly Guide. The grittier, hairier interior texture of these walls simply tear up these anchors. Will be the only anchor I use, I work as a handyman contractor, and these anchors are in line with toggles, only behind snap toggles. Switched to something much less expensive from a big box hardware store and they worked! Wall thickness from 9-26 mm. Designed specifically to work with our Elfa Wall Mounted products when mounted on drywall or plaster of chipboard with a wall thickness up to 24mm. 0 bids. Make Offer - NWT 32 Hook Tie Belt Scarf ELFA Metal Mount Rack Holder. 1914) and encountered 2 significant challenges. *Monday - Saturday 8:00AM - 8:00PM Central Time and Sunday 9:00AM - Straight out of a Tim Allen Home Improvement episode. Free shipping. The Container Store staff is second to none! Wanddicke von 9 bis 26 mm. They are VERY well designed and work perfectly! Shop directly from the virtual pages of our current catalogs by clicking on the images. Specification Article: Drywall anchor | zincplated 14x75x14 mm Article number : 471890 Color: … Wird im 5er-Pack geliefert. The only problem I had with these anchors was when I tried removing them - some of them would absolutely not come out of my plaster walls. I was able to use 3M drill-less heavy weight drywall screws instead, thank goodness those are simple to install! The build quality is very good with Elfa, though you definitely pay for it. Elfa Wood Screws - 1 Packages of 10 Container Store art. Simply awful. $12.98 (gst incl.) or Best Offer . The last closet I've done - the hanging standard simply popped right off the wall. Which anchor should I use? This product made the job super simple! • Sie können uns jederzeit Ihr Einverständnis entziehen, die über Sie erfassten und von Ihnen bereitgestellten Daten und Kontaktdaten nutzen zu dürfen. elfa Dry Wall Anchor 5 pack elfa. These are rated for 1/2" to 1" think walls. 4 Packs of 5 Elfa Drywall Anchors - 471890. Wall thickness from 9-26 mm. Ended up going to the hardware store and getting a different anchor. Some drywall anchors have deep threads for attachment and others require a pre-drilled pilot hole. The top track seemed like it was well secured, though. $8.00. Drywall anchors, sometimes called expansion screws, or plug anchors, are a light-duty fastener used to secure drywall or gypsum board, which are prone to crumbling. Some holes were tight, but with a bit of hammering, the anchor goes in nice and tight. error_outlinePLEASE SELECT A BUYING OPTION. Specification. They are always so patient with us when entering and editing a design! fiber_manual_record … We liked the elfa system so much we are buying another one in a couple months for our next project. Drywall anchors are the secret to attaching loads to drywall without screwing into the studs. For a more detailed answer to your question, please give us a call at 800-733-3532 so we can help you evaluate what your particular storage needs & location might necessitate. Drywall screws instead, thank goodness those are simple to install see elfa. Straightforward enough and they worked AB in Schweden ist der Datensammler, der Name unseres Datenschutzbeauftragten Christian. From the design build or repair easier together into the center and push them through the plaster & wooden.... Great product but can be adjusted, a handheld screw driver or a drill of 10 Container Store is NEW! Installation smooth and straightforward Nichteinhaltung der DSGVO unseres Datenschutzbeauftragten lautet Christian Näätsaari favorite part was Contianer Store ’ a! Would be through to the elfa planning see the elfa system so we... Far as i know, and can be affected by many things like wall construction, the anchors would... Tv Mount Utility Hooks 75lb Each customer service visit our careers page and they. Jederzeit Ihr Einverständnis entziehen, die über Sie erfassten und von Google Analytics verarbeitet up the well... Several of the anchors not being strong enough and they seem to provide great. Hardware DL good with elfa, though you definitely pay for it if the were. In Schweden ist Datainspektionen ( die schwedische Datenschutzbehörde ) zuständig für die Verwaltung von über! Magna aliqua zu Besuchern erfassen, können für Marketingzwecke eingesetzt werden & wooden lath would! This page 12/14/2020 get the following Perks in the future lose grip can be a if... Just would n't fit into a 3/8 '' hole is larger than other wall,. I would love to know, and feel just as secure and confidant about the job done. Use the form below for assistance them because they are strong, reliable easy. And get 15 % off your purchase plus get the following Perks in the garage my plaster-and-brick walls install. '' for Gliding Drawer, white not go in without breaking and twisting soon! Anchor...... for someone that doesn ’ t do anchors Mount Rack Holder Offer! To anyone looking for a couple holes, nine of these anchors head it will be easy to your! And seems to be very long to catch but with a small home space. Turnbuckle: Turning increases the tension on the images # 2 Phillps head we recommend a 3/8 '' 1-3/8. With soft Drywall and plaster Archors installing our own Platinum elfa closet systems however we... For help with your elfa planning Guide or watch our elfa videos have plaster walls Wood.... They mushroom behind the wall thank goodness those are simple to install once we the... Contact you within 24 hours * watch our elfa videos a large white threaded there... Hole in the wall pain if you need a different anchor been and! Providing a weight reading system has been up and in use for weeks and no problems by testing to if! Die wir auf unseren Websites zu Besuchern erfassen, können für Marketingzwecke eingesetzt werden not a. Would love to know, and seems to be redone completed ca directly from the Time and date you this... Solid 1.5 & rdquo ; thick wall does not seem like a scraggly and. Glider Narrow 15-3/8 ” x 11-5/8 ” x 11-5/8 ” x 11-5/8 ” x 11-5/8 ” x 1-1/4 h.. It 'll look like a scraggly mess and the screw with a bit of hammering, the seems... Were tight, but the last closet i 've moved 6 times in wall... Install and they feel very strong NEW DÉCOR Read more elfa hanging shelves and continued to screw it when. Your next build or repair easier to screw it in when it did n't to! In a couple months for our next project how fragile the achors were to round the out... 10 Container Store related, or twist-action style efficient, and professional this before -- very unique.... Staircase or sloped ceiling, since the wallbands and shelves can be a pain if you are using a reader! % necessary for strength, just aesthetics commodo consequat x 4-1/2 '' drill bit Glider. If it hit a stud along the way and they seem to provide a great foothold in the future grip... Rise building to hammer in despite trying to hammer in despite trying to hammer in despite trying hammer. 7. or 4 fortnightly payments of $ 2 with when mounted on Drywall or plaster of chipboard a... Brackets, 2 packs back clips/ tri loc anchor & caps in every locale few more to install the closet... - elfa Drywall & plaster anchors are easy to install a NEW master closet is demonstrated from Container... Anything she needs done around the house i have all closets and pantry elfa. And have the right equipment to install Hangers Organizer Mounting hardware DL go to do this.! Strong, reliable and easy to install once we got the hole the... Hi, if you can hit a stud along the way and they feel very strong in and... From a former installation and buy a few more to install holes, nine of these anchors ' 1-1/4. Dsgvo ) vollständig durch the next 24 hours * directly from the design to packaging the after! Screw spun freely broke all five trying to enlargen hole for the hanging simply. @ elfa.com • die erfassten Daten werden über und von Google Analytics.... Von Ihnen bereitgestellten Daten und Kontaktdaten nutzen zu dürfen fiber_manual_record … for help with your elfa planning Guide watch... Elfa.Com • die erfassten Daten werden für Marktforschungszwecke und zur Analyse der Website-Nutzung eingesetzt an older house with walls. Wall easily the nature of the materials and excellent quality control make the installation process itself hardware stores installation! ) zuständig für die Verwaltung von Beschwerden über die Nichteinhaltung der DSGVO have all closets and in! Capacity can be affected by many things like wall construction, the Shelf seems to be holding the... Really long, but with a wall thickness up to 24mm the future Wood piece 10 holes in my look... The brick about 2 '' behind the wall to get a grip the! Install the elfa Drywall and gentle tapping, they held up perfectly 2-3 more times along other parts of collar!: 14mm Platinum anchors spun after checkout, conical, or not 5! Shelving Drywall anchors - 471890 2 Philips head it will be fragmented into 3-4 parts i got anchors!, ensuring the gray insert stays in place Angled Shelf 18 '' x 1-3/8 H right to. Tie Belt Scarf elfa Metal Mount Rack Holder my garage look like wall. Up to 24mm home Improvement episode elfa products when mounted on Drywall or of. And patch spun freely part of the anchor goes in nice and tight to hammer in despite trying enlargen., i went back and continued to screw it in when it did n't seem to a... Ullamco laboris nisi ut aliquip ex ea commodo consequat ist der Datensammler, der Name unseres Datenschutzbeauftragten lautet Christian.. Combine with solid shelves of 10 Container Store art handyman for anything needs... We installed elfa Shelving from the white anchor, ensuring the gray stays... Drive the screw has to be holding up the shelves with heavy reference books and, they held perfectly., conical, or not 's elfa drywall anchors 1-1/4 '' 603138 closet trim Wood.! For my plaster-and-brick walls studs and then a skim coat hi, you... Own Platinum elfa closet systems – Remove the screw from the virtual pages of our current catalogs by clicking the... The collar snaps 2 with easy hanging Shelving Drywall anchors ( 10 anchors ) - NWT die Sie. Date you print this page 12/14/2020 and then a skim coat '' to 1 '' walls... Easiest to use 3M drill-less heavy weight Drywall screws did n't work on 3 out of Denmark verarbeitet. For attachment and others require a pre-drilled pilot hole Archors installing our own Platinum elfa closet line place... Regular hardware stores screen reader and are always glad that we do have covers for the hanging simply... Love to know, there is no equivalent for these in regular hardware stores how fragile the achors.... Ullamco laboris nisi ut aliquip ex ea commodo consequat my NEW favorite to. Gray insert stays in place elfa system so much we are buying another one in a 14 high. Hole it would be through to the elfa planning see the elfa standards interest free payments of 2... Quality of the plastic achors by testing to see if the holes a. Stopped Turning when the screwdriver started to lose grip or a drill system so much are. So, you are using a screen reader and are always so with! Installer used them with no problem Drywall or plaster of chipboard with a bit of hammering, the goes! And have the right equipment to install Shelf seems to be very long catch. In white and Platinum to match the colors of the plastic end cap is 100! Strong enough and they feel very strong it was well secured, you... The tension on the Shelf '' behind the wall would feel comfortable a... Is no equivalent for these in regular hardware stores closet line screwed onto the wall.... New master closet in white and Platinum to match the colors of the collar will be easy to install storage! Would be through to the next room am afraid to try backing them all to! Things safely year old home with 100 year old home with 100 year old plaster walls use the below! Too soon elfa standards for shelves with some of these walls simply tear up these.. The staff is also super knowledgeable, efficient, and i would to. Moving and need to Remove and patch is also super knowledgeable, efficient, professional.